24/7 standby support
Fast and professional assistance at any time
Service Level Agreement (SLA)
At 1xINTERNET, we provide 24/7 standby support with a dedicated team of senior engineers on-call for expert, reliable assistance. Our rapid response time is often within 15 minutes, and we deliver detailed post-mortem reports and incident follow-ups for thorough issue resolution and transparency.
How your business can benefit from the 24/7 standby service
Scenario
- Even if monitors and metrics are in place, it is necessary to respond immediately to incidents.
- Resources for 24/7 standby not available.
- Missing documentation/ access to remediate incidents.
Solution
- Contract an experienced team of engineers to be available 24/7.
Key features of our 24/7 standby service
Tool-aided team scheduling
We utilise tool-aided team scheduling to ensure optimal coverage and efficiency.
Seamless integration with communication tools
Our system integrates with your preferred communication tools, including e-mail, Slack, phone. This allows for flexible and convenient interactions.
Configurable escalation procedures
We offer configurable escalation procedures tailored to your organisation's needs and preferences.
Incident follow-up subscriptions
For ongoing transparency and updates, you can subscribe to incident follow-ups and remain informed during the resolution process.
Trusted by industry-leading brands
Other services
Devops and infrastructure
Our services to ensure robust and reliable software systems.
Hosting solutions
Our high-performance, secure, and reliable hosting solutions.
Other available services
Our services to ensure your digital project receives all the support it needs.